Brand reputation is an increasing priority as more and more customers are becoming more tech-savvy. There is already overwhelming evidence that the majority of purchase decisions are being made based on customer experience rather than not price.
All brands and organizations have canned statements exclaiming “a great customer experience” but what does that really mean? How do you increase customer satisfaction and activate the true potential of customer loyalty and advocacy?
Market Tree will work with your teams to assess what your customers truly want to see from your organization and how to optimize your future results based on past performance and industry trends. We’ll assess your digital presence against the efforts of industry competitors and establish where your organization drives the conversation with your customers in order to turn them into loyal advocates on your behalf. We’ll explore your customer journey, both online and offline, as well as your reputation on review sites & forums to pinpoint where you should improve your conversation and grow the relationship with your customers.
We work with Fortune 500 companies and top organizations to help them acquire more customers and further develop the loyalty of the customers they’ve already earned.
Market Tree is not an agency. We’re a digital marketing consultancy. If you’re business is starting a new digital initiative, we’ll guide you through the process. If you’re overwhelmed with internal discussions about resources, oversight and channel ownership/maintenance, we’ll provide the mentorship you need.
We use our experience at fortune 500 companies and the world’s top marketing agencies, in-depth customer insights, market analysis and operations development Roadmaps to provide Acceleration Plans that take your content marketing program from good to best-in-class!
Digital Marketing Roadmaps: Are all of your digital marketing teams on the same page of your digital marketing playbook? Or are the digital tactics and strategy of your business is stuck in a 2014 or older? This is likely a great solution for your organization!
Digital Marketing Accelerators: Is your business comfortable with the state of your existing content marketing strategy but need to develop ways to advance your team or leadership to the next level? Do you need in-depth analysis of how your digital marketing strategy and specific digital channels perform against industry competitors? What tactical steps should you take to gain the upper hand on your competition? This is the right solution for your business.
Digital Marketing Training Programs: Are you looking for validation of a current digital marketing strategy or need to bring a larger group of channel owners and participants into your process to acquire their insights on your current strategic course and digital marketing operations. This is usually facilitated live, onsite or online via webinar in a concentrated 1-2 day session. The intensives covered, will build upon your current strategies and bring all in attendance to fully understand your strategy, operations and measurement of your plan’s success.